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Overview | General Terms | Promotional Terms and Conditions
Promotional terms & conditions
To read the terms & conditions for specific promotions, click on one of the links below:
New player welcome bonus
Special promotions
EcoCard
Entropay
Click2Pay
NETeller
Promotions & Unsolicited Email Policy
Terms & conditions for all promotions and offers
The following terms and conditions apply to all promotions and offers offered by Vegas Palms Online Casino (herein referred to as the "Casino"). In addition to these terms and conditions, please ensure that you familiarize yourself with the specific conditions applicable to any promotion in which you decide, or are invited, to participate.
- Should there be any confusion whatsoever as to the conditions applicable, please do not hesitate to contact our customer support team.
- The general terms & conditions shall apply to all interactions with all the Fortune Lounge casinos and must be read with all relevant promotional terms and conditions.
- Promotions are only valid for the period as specified in the promotion offer communications and specific to referenced casinos or account numbers.
- For the purpose of all promotions, dates and times shall be calculated according to Eastern Standard Time (GMT -5).
- Where promotions are specifically addressed to an individual/casino account, offers are only valid in respect of the casino and casino account number as specified in the promotion notification communication.
- Irregularities between the name of the casino account holder and the name of the individual identified with the method used to make deposits will invalidate any offer.
- Unless specifically stated otherwise, all deposits must have a play-through of at least once (1), before a promotional bonus specifically related to that deposit will be credited.
- A player's casino account balance is divided into a cash balance and a bonus balance.
- When your gaming account is credited with a promotional bonus, these credits will be added to your "Bonus Balance".
- All Deposits will be added to your "Cash Balance".
- All winnings using your Cash Balance will be added to your Cash Balance.
- All Winnings using the Bonus Balance will top up your Bonus Balance to the original bonus/es amount (less any movements from the Bonus Balance to the Cash Balance), and the excess winnings will be added to your Cash Balance.
- Subject to the provisions of clause 5 in the New Player Welcome Bonus terms and conditions , your Cash Balance may be withdrawn from your gaming account at any time.
- Your Bonus Balance may not be withdrawn from your gaming account.
- Bonus amounts credited to a Player's Bonus Balance are subject to thirty (30) times play-through / wagering before they may be cashed in.
- For any wager made, the wager is deducted from your Cash Balance first. If there is no cash available, then the wager is deducted from the Bonus Balance. This effectively means that credits in the Player's bonus balance are only played if there is no cash balance.
- As you meet the play-through / wagering requirement of the promotion bonus you received, your Bonus Balance will decreased in €10 increments and be added to your Cash Balance.
- Where the payment of a Bonus under the terms of any Promotion is dependent on You making a deposit into your Cash Balance and You withdraw all or any part of your deposit before the Bonus is paid into your Bonus Balance, You will forfeit the Bonus in question and any winnings won using the Bonus.
- If you make a withdrawal, your Bonus Balance is reset to zero. This means that if you choose to withdraw any portion of your Cash Balance and you still have a Bonus Balance, your remaining Bonus Balance will be forfeit.
- Play-through / wagering on all games will count towards the play-through / wagering requirement, BUT the types of games you play will contribute differently towards meeting your play-through / wagering requirement.
- Wagering on all Gamble Features will not count towards any play-through requirements.
- The contributing percentages are as follows:
| Slots and Parlor Games |
100% |
| American Roulette |
10% |
| Table Poker games, Casino War |
20% |
| Sicbo and all Roulettes except American Roulette |
10% |
| Video Poker games, Craps, Baccarat and all Blackjacks except Classic Blackjack |
10% |
| Classic Blackjack & All Aces Video Poker |
2% |
- The following examples are based on a standard offer of 100% deposit match on a €100 deposit.
- If you play only Slots, which count 100% toward your bonus play-through requirement, you will need to play-through 300 credits to move a 10 credit increment to your Cash Balance, and 3,000 credits before the entire bonus is moved to your Cash Balance.
| Bonus |
Play-through requirements |
Contributing % |
Play-through - 10 credits |
Play-through - Total Bonus |
| €100 |
x 30 |
/ 100% |
300 credits |
3,000 credits |
- If you play only Roulette, which count 10% toward your bonus play-through requirement, you will need to play-through 3,000 credits to move a 10 credit increment to your Cash Balance, and 30,000 credits before the entire bonus is moved to your Cash Balance.
| Bonus |
Play-through requirements |
Contributing % |
Play-through - 10 credits |
Play-through - Total Bonus |
| €100 |
x 30 |
/ 10% |
3,000 credits |
30,000 credits |
- If a player does not want any bonus which has been deposited into their account by the casino then they are entitled to request a casino support consultant to reverse the bonus out of their casino account, by way of email or telephone call, whereafter the reversal will take place. If Play-through have taken place on any bonus received, then that bonus may not be removed from your account (either by means of cash-in or a request to the support staff) until the play-through requirements associated with that bonus have been met.
- Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for bonus play-through requirement purposes.
Other examples of irregular game play include but are not limited to, placing single bets using your entire or the majority of your account balance, where the majority of that balance is made up of bonus balance. The Casino reserves the right to decide in its sole discretion which activities constitute “irregular play” for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus play-through requirements.
- No cash-ins will be allowed under any circumstances, nor will any promotional offers be honored, until a minimum deposit of €20 is made at the casino where the cash-in is occurring and any subsequent deposit match bonus is played through in full.
- The minimum deposit at Vegas Palms Online Casino is €20.
- The minimum cash-in amount at Vegas Palms Online Casino is €50. The minimum value for a check to be sent is €30.
- New customers playing Video Poker will be limited to doubling wins up to a maximum of 20% of the value of their initial deposit plus their bonus until such time as the play-through requirements on their bonus have been met.
- Players that select Great British Pounds (GBP sterling) as their currency AND are not resident in United Kingdom will NOT be eligible to receive any bonuses.
- The Fortune Lounge Group of casinos reserves the right to limit the number of new player sign-up bonuses that may be taken up, across the casino brands within the group, to two per customer per seven day period so that no more than two (2) new player sign-up offers may be taken up within a seven (7) day time period.
- Should a player make arrangements with the casino to transfer funds from the player's casino account to another casino account in the player's name, any bonus amount contained in the player's original account shall be forfeited and the remaining cash balance will be transferred. Furthermore, any amount transferred in the aforegoing manner shall not constitute a deposit and shall not qualify the player for any bonus whatsoever in respect thereof.
- The Casino's Promotions department will be the sole judge in respect of honoring any promotional offer. The Casino reserves the right, exercisable in its sole discretion, to discontinue or cancel any promotional offer at any time for any reason whatsoever and without any prior notice. Any person who in the sole opinion of the Casino deviates from a promotion's rules or from the Casino's General Terms and Conditions may be disqualified without notice and without liability on the part of the Casino.
- Employees of the Casino, its proprietors and agencies and their families are not eligible to enter any promotion offered by the Casino.
- Each promotional rule shall be severable from each of the other rules, and if any rule is found to be void, invalid, or unenforceable for any reason, the remaining rules shall remain in full force and effect.
The Fortune Lounge Players Club Loyalty Program
Promotions and Unsolicited Email
As a policy, we do not distribute unsolicited email ("spam").
However, we assume that, as an active player at our casino/s, you would like to receive personalized promotional offers that may be beneficial to your playing at our casino/s. We consider these offers to be "solicited" by virtue of your patronage of our casino/s.
Accordingly, at least once a week we will send you a personalized promotional email offer.
If you unsubscribe, or have previously unsubscribed, from our general promotional materials, you will still receive personalized offers. Should you wish to unsubscribe from the personalized promotional email offers, please visit the Fortune Lounge communication preferences site and choose the option that best suits you. Please allow 3 working days to be removed from our mailing lists.
Should you have any questions regarding any of the 'legalese', please contact us and we will be happy to assist you.
These terms were last updated on December 18th, 2008 15:50 (GMT)
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